A complaint can be made verbally or in writing and that this can be done by letter to Borstal Village Surgery, 25 Wouldham Road, Borstal, Rochester, Kent. ME1 3JY or by e-mail to borstalvillagesurgery@nhs.net, Telephone 01634 408765.
Your complaint will be acknowledged either the same day or the next working day. You will be sent a formal letter or email of acknowledgement giving details of the next steps and that follow up will be within 28 days.
If a person does not want to complain directly to the GP practice, people can contact the complaints team via the new contact details below:
South East Complaints Hub
NHS Frimley Integrated Care Board
King Edward VII Hospital
St Leonards Road
Windsor
SL4 3DP
Phone number: 0300 561 0290
Email address: Frimleyicb.southeastcomplaints@nhs.net
NHS Kent and Medway has updated information about comments, compliments and complaints on its website. https://www.kentandmedway.icb.nhs.uk/contact-us/324
